Returns & Refunds

At Framezly, every product is carefully made and packed according to your order details. Since our products are personalized and made especially for each customer, please read our policy before placing your order.

1. Damaged Product

If your product is damaged during delivery, please contact us as soon as you receive it.

Please send us clear photos or videos of the product and packaging.

After checking the issue, we will arrange a free replacement.

2. Wrong or Defective Product

If you receive a wrong or defective product, please contact us with clear photos or videos.

After verification, we will arrange a replacement at no extra cost.

3. Change of Mind

Since our products are customized and made specially for each customer, we do not accept returns or refunds if:

- You change your mind after placing the order. - You don't like the product after receiving it. - You are unhappy with your selected photo or design. - You provide an incorrect photo, name, text, or other customization details.

Please check all your details carefully before confirming your order.

4. Order Cancellation

Once production has started, orders cannot be cancelled or changed, as the product is already being specially made for you.

5. Our Commitment

We always do our best to create your order exactly according to the details you provide. If there is any issue caused by damage during delivery, a manufacturing defect, or an error from our side, please contact us and we will help resolve it with a replacement.

6. Contact Us

For any issue with your order, please contact us with your order details and clear photos or videos.

📞 WhatsApp/Call: +91 78450 22522 📧 Email: framezly2@gmail.com

Framezly — Make Your Moments Memorable.